For any reasons, you are not happy with your order, you have (14) days from the date you receive the glasses to make a return. Shipping charges will not be refunded. 

Refund to the original payment method (credit and debit card or Paypal account)

For ‘Frame only’ order

• Fully refundable (excluding shipping).

For ‘Frame with add-on Lens’ order (Prescription & Non-prescription)

• Frame price is fully refundable (excluding shipping).

• Lens price is 50% refundable (This is necessary, since return lens can not be reused and will be discarded).

Return for store credit

You can return order for an one-time-use 100% store credit (excluding shipping) to be used on our site for your next order.

Store credit refund

Lens price amount paid with store credit will only be refunded 50% for returns. Store credit will apply to lens price amount first in all orders. The refund will be issued to the credit card used on the preceding order for which store credit was issued. 

Return for E-Gift Card 

E-gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. Lens price amount paid with E-gift cards will only be refunded 50% for returns. E-gift cards will apply to lens price amount first in all orders.

Return Procedures

1. Sign into your account and go to ‘Order History’ section, select the item that you want to make the return. Submit your return request after you give a reason for your returns in the message field provided.

2. We will review your return request. Upon approval, a return authorization number (RA) and form will be emailed to you, along with a prepaid shipping label. 

3. Print them out, put the (RA) form inside the return package, then intact the shipping label onto the original shipping box and ship it back to us. All free unused accessories must be returned together with the order. Do not ship glasses back in flat envelopes.

4. We will then contact you via email to confirm the receipt of your returned package. Please allow for 10 business days to process your return request upon receiving your parcel. We will inspect your returns first to ensure it meets all return terms and conditions.

5. Only eligible returns will be proceeded. You may choose to receive a refund (excluding shipping) on your previously charged credit and decit card/Paypal or received in store credit, to use on future purchases from our site. Store credit will appear under your account upon completion of the return. For refunds, expect to see the funds appear on your credit card statement within 5 to 10 business days of us receiving your returns.

Defective and Damaged Product

In the unlikely event that your order arrives defective or damaged, return the item for inspection within the (14) days. Please inform us of any damaged or defective items in your shipment within (14) days of receiving your order, include a photo of the damage or problematic part. If our inspection shows the glasses were made incorrectly or has manufacture defection, we will remake them or replace with the same one for you at no additional charge.   

Return Terms and Conditions

All returns must meet all of the following criteria:

1. Returns must be made within (14) days of delivery. 

2. Customer must contact Customer Service WITHIN (14) days of delivery. 

3. Returned item must not be purchased at a discounted price during a sales event. All products marked final sales on product info page are not eligible for returns or exchange.

4. Returned item must have an authorization number (RA). Any returns without an authorization number will not be processed. 

5. The returned item must be in new condition, unused and unaltered. Item must be returned in its original packaging box with the included accessories (cleaning cloth and box). We reserves the right to refuse the return if products are damaged or missing.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Other Terms

• We do not repair eyeglasses, replace lenses in your own frames or accept other frames for any reasons. 

• We do not offer a home try-on service because most of our frames are limited in quantity. 

• We cannot issue a refund to a different card or alternate method of payment.

• We reserves the right to refuse free shipping and/or returns to customers who abuse the returns and refunds policy. 

Please contact us if you have any other questions, we will be happy to assist you.

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